Swimming holiday program

To enrol your child or someone who you are a guardian for:

1. Create a responsible person / guest account
   • Visit the online customer portal
   • Select your centre
   • Select 'Swimming Lessons'
   • Select 'Next'
   • Select 'Create Parent / Guardian Account'
   • Select 'Next'
   • Complete your (the responsible parent / guardian) details
   • Select 'Create account'
   • Select 'Enrol a student / Go to your client portal' 
   • Select your centre
   • Select 'Next'
2. Add a student
   • Complete the student details
   • Select 'Create account'
3. Determine your level (students must complete a level assessment to enrol in a day and time)
   • Select the 'Swimming Lessons' category to start the self-assessment 
   • Answer questions
   • Your level will be assigned
   • Select 'Next' to receive confirmation that you student account has been created
   • Select 'Select day and time' to be taken to the swimming lessons timetable for your allocated level
4. Enrol into the swimming holiday program
   • Select the semester filter 'Swimming holiday program'
   • Search and select your class time (these will be filtered to your allocated level)
   • Select 'Enrol now'
   • In the pop-up window, select 'Enrol now' for the student you wish to enrol in this class
5. Make payment
   • Select the holiday program payment
   • Complete the agreement of terms and conditions
   • Select your preferred payment method (bank details or credit card / debit card) for your contract and select 'Next')

Payment methods

Please note, these details you enter will be linked to your contract for all future payments. You can change your payment details in the future using your online customer portal.

Bank details

• Enter your bank details
• You will be taken to the payment gateway to make your initial payment which will need to be made by a credit / debit card
• Make payment

Credit / debit card

• Enter your credit / debit card details
• Make payment
• Contract confirmation

Children under five years old

• All children must be accompanied into the centre by a person over the age of 17 and be supervised within arms’ reach at all times in the water.
• All children must wear a pink wristband supplied by YMCA staff to help identify their age while swimming.
• Children will not be admitted without a full fee paying parent/guardian who must also be in the water at all times.
• Groups will not be admitted entry where the number of parents/guardians supervising a group of children under five years exceeds the ratio of 1:2.

Children under 10 years old

• All children under the age of 10 must be accompanied into the centre by a person over the age of 17.
• All children must be actively supervised by an adult over the age of 18 at all times. The adult must have a clear and active view of the child with no physical or structural barriers between them (this includes tech and devices
• such as mobile phones).
• All children must wear a yellow wristband supplied by YMCA staff to help identify their age while swimming.
• Groups will not be admitted entry where the number of parents/guardians supervising a group of children under 10 years exceeds the ratio of 1:4.

Birthday parties

• All children under the age of 10 must be accompanied into the centre by a person over the age of 17 and handed over to the supervision of the birthday party leader (staff member).
• All birthday party participants must wear a blue wristband and an age-based wristband (pink or yellow) to identify their participation in a party.
• The adult guardian of the birthday party child must remain accessible and actively supervise the group at all times.
• At the conclusion of the birthday party, children will remain in the supervision of the birthday party leader and supervising parent until physically handed over to their supervising parent/guardian.